Pre-sales are not automatically eligible for refunds, but we will make every effort to accommodate return requests as long as your item is in the same condition that you received it, sealed and unused, in its original packaging. You’ll also need the digital receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your return item. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return. If approved, we will issue your refund as soon as possible.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.